Mule Barbell Exchanges & Refunds Policy

We want you to be happy with your order. If something isn’t right, contact us and we’ll do our best to make it right.

Exchanges

Ordered the wrong size? We can help.

Contact us within 30 days of delivery and let us know which size you need instead.

Because our apparel is produced on demand, we do not require returned items to be shipped back to us. If your exchange is approved, we’ll arrange a replacement in the new size.

Replacement items are produced specifically for the exchange and will require normal production and shipping time.

Please check the size chart before ordering. We recommend comparing the measurements with a favourite tee you already own.

Refunds

If you’re unhappy with your purchase, contact us within 30 days of delivery.

Approved refunds will be issued to your original payment method. In most cases, you will not need to return the item.

Original shipping charges are non-refundable unless the item arrived damaged, defective, misprinted, or incorrect.

Damaged, Defective or Incorrect Orders

If your item arrives damaged, defective, misprinted, or different from what you ordered, contact us as soon as possible.

Please include:

• your order number

• a brief description of the issue

• clear photos showing the problem

Once the issue is confirmed, we’ll arrange a replacement or refund at no cost to you.

A Note About Sizing

Ordering the wrong size does not mean there is a defect with the garment, but we’re happy to help with an eligible size exchange.

Measurements can vary slightly due to normal manufacturing tolerances, so please review our size chart before ordering.

Fair Use

Our exchange and refund policy is intended to make genuine problems easy to resolve.

We reserve the right to limit or decline repeated or unusual requests that appear to be an abuse of this policy.

Need Help?

Email shel@mulebarbell.com with your order number and a short explanation of what you need.

We’ll take it from there.